Refund & Cancellation Policy
Refund & Cancellation Policy
Last Updated: 13 August 2026
This Refund & Cancellation Policy applies to digital social media post design services purchased from JESASTIC Web Design & IT Solutions ("JESASTIC", "we", "us", or "our").
By completing a purchase, you acknowledge that you have reviewed the package details, scope of service, delivery conditions and this Refund & Cancellation Policy.
1. Nature of the Service
Our Durga Puja Social Media Post Design packages are customized digital design services.
The service involves creating promotional designs based on information, photographs, logos, offers and other materials provided by the customer.
Because the work is customized specifically for the customer, the service cannot normally be returned like a physical product.
2. Cancellation Before Work Begins
A cancellation request may be submitted before the design work has started.
However, cancellation eligibility will depend on the status of the order and whether any customized work or processing has already begun.
Customers should contact JESASTIC as soon as possible if they wish to request cancellation.
Once customized design work has started, cancellation will generally no longer be available.
3. No Refund After Work Has Started
Once the digital design process has started, payments are non-refundable.
This includes situations where:
- The customer changes their mind
- The customer no longer requires the designs
- The customer provides incorrect information and later wants to cancel
- The customer does not respond after submitting the order
- The customer changes their business offer or requirements after work has started
The reason is that customized work and production resources may already have been allocated to the order.
4. No Refund After Delivery
Once completed digital designs have been delivered to the customer, no refund or cancellation will be available.
Delivery may take place through:
- Download link
- Other agreed digital delivery method
Once the completed files have been delivered, the order is considered fulfilled according to the purchased service scope.
5. Core Plan
For the Core Plan, the customer purchases a predefined digital design package.
Once customized work has started, the payment is non-refundable.
If a revision is included in the purchased package, the customer may request revisions according to the applicable package terms. A revision does not create a right to cancel the order or receive a refund.
6. Unlimited Posts Plan
The Unlimited Posts Plan provides access to the applicable post-request service during the defined Durga Puja campaign period.
Once the customer submits a request and customized work begins, that request cannot be cancelled for a refund.
If the customer has already used the service or submitted one or more design requests, the payment will generally be considered non-refundable.
The Unlimited Plan also does not become refundable simply because the customer does not use the remaining available service period.
7. Failed or Duplicate Payments
If your bank account or payment method has been charged but the transaction is not successfully recorded by our payment system, please contact us with the transaction details.
We will verify the transaction status.
If a payment is confirmed as failed or duplicated and a refund is applicable, the refund will be processed through the applicable payment system.
Refund processing times may depend on the payment provider and banking system.
Cashfree states that refunds initiated through its system generally take around 5–7 business days to reflect, although actual timing can vary.
8. Non-Delivery Caused by JESASTIC
If JESASTIC is unable to provide the purchased service due to an issue solely attributable to JESASTIC and the service cannot reasonably be completed or rescheduled, we may provide an appropriate refund or alternative resolution after reviewing the circumstances.
This does not apply to delays caused by:
- Missing customer information
- Missing photographs or logos
- Customer communication delays
- Incorrect information supplied by the customer
- Customer-requested changes
- Third-party technical failures
- Circumstances outside our reasonable control
9. Customer Responsibility
Customers are responsible for providing accurate information, photographs, logos, promotional offers and other materials required for the service.
If work is delayed because the customer does not provide the required information, this does not automatically create a right to cancellation or refund.
10. No Refund for Lack of Business Results
Our service provides digital social media designs.
Payment does not guarantee:
- Sales
- Leads
- Customers
- Reach
- Engagement
- Followers
- Advertising performance
- Revenue
A customer cannot request a refund because a design did not generate a particular commercial result.
11. Physical Products Are Not Included
These packages provide digital design services only.
No refund will be provided on the basis that the customer expected a physical product.
The service does not include:
- Printed posters
- Paper posters
- Vinyl banners
- Flex banners
- Hoardings
- Physical advertising materials
- Any other physical product
12. How to Contact Us
For cancellation or refund-related questions, contact us as soon as possible:
JESASTIC Web Design & IT Solutions
Email: contact@jesastic.com
Website: www.jesastic.com
Please include your order ID, registered mobile number/email and payment details when contacting us about a transaction.
13. Policy Changes
JESASTIC may update this Refund & Cancellation Policy when necessary to reflect changes in our services, payment processes or applicable requirements.
The latest version will always be published on this page with the updated date.